DELIVERY

• Locally: SF EXPRESS and internationally: DHL, Fedex,  HK Post office international service & SF Express delivery are used.

• Please fill in SF Express/ EF locker/SF locker  branch code and district at Address* field at checkout if prefer self-pick up

• Orders are usually shipped between 4-14 business working days locally and internationally after order is placed and paid, unless certain stocks require slightly longer time to be manufactured in Korea & Japan.

SHOES EXCHANGE​

• ALL SHOES are eligible for size change once as long as returning in brand new, unworn & undamaged  condition. (Including original shoe box if any)

• Customers  will be responsible for one way return postage fee if require for size exchange.

• ​Any reasons for exchange, please return the shoes for exchange within 3 days after parcels have been delivered to customer.

•  If the shoe size purchased is already the smallest/ biggest, customers may exchange another item by settling price difference.

• Please contact us before purchase if you are unsure about if certain designs run small / big, contact us by email: SolitaireC@enquiry.com or on ​chatbox / fill in contact form on the website or direct message us on Instagram: SolitaireC for exchange details

​

CLOTHING ITEMS EXCHANGE

• Exchange is not provided for clothing items due to size and color difference, possible color difference due to lighting / digital device use.

• We kindly suggest customers to check on measurement details below the product images before adding to cart on site.

• Measurement can differ 2-3cm.

 

Defects

What if here are defects/stains on the item?

• Please kindly reach out to us within 3 days after the item has​ been delivered, by email: SolitaireC@enquiry.com or message us on the chatbox/leave a message on contact form or message us on instagram@SolitaireC

• A brand new item will be ordered for you, we will be responsible for both-way deliveries.

• However, we ensure we check on the item thoroughly before dispatch.

REFUND

• ONLY items that run out of stock will be refunded.

• Once order is placed, refund will not be considered due to any reason.

• SolitaireC holds right for final decision.

• Any enquiry please reach out to us.

Product care

• Always clean/wash clothing items with water not higher than 30 degrees celsius. No drying with heat.

• Never apply water, alcohol wet wipes, chemicals on any leather / synthetic leather products, e.g shoes / bags /belts etc.

• Always iron delicate clothing items with a piece of fabric on top to prevent direct heat from any type of iron / pressing, which may leave heat marks on fabric.

• Avoid high heat ironing, as it may damage the fabric structure.

​

​​